Customer Testimonials

This is a example of a recent Certificate of Installation and Satisfaction that we give to customers.

Betty writes:

Steve & Mike are excellent gentlemen. They worked hard, listened to all of my questions and answered them thoroughly. Thanks for sending them to do the installation.

Betty Varley
4-13-2011

March 23rd,

We sure do like your tub. My husband is feeling much better in his back.

Sincerely,
C.L. & Marie Tucker

Donna,

I made copies of both contracts front and back of the carbon copy.

C.L. fell flat on his back this morning getting out of the tub. He's plenty reading for a walk-in tub and so am I.

Thanks,
Marie Tucker

This is a example of a recent Certificate of Installation and Satisfaction that we give to customers.

Very good, well mannered workers. Professional job - very efficent, kind, friendly, happy, polite and focused on the job at hand, cleaned up as well - would recommend to any one - well done - thanks

Vern Koop
3-10-11

Dear Ms Aust:

I would like to take this opportunity to express my gratitude to you and your company for the excellent manner in which your company recently exhibited in the recent installation of the walk-in tub in my home at 6318 McCartney Lane, Garland, Texas 75043.

Your employees were courteous, efficient and diligent in their work which they did without a lot of idle chatter. Their work was completed in record time. In fact, when their work was finished, the appearance in my home was greatly enhanced by the excellent workmanship they performed.

Thank you for a job well done.

Sincerely,
Doyle Dykes

The purchase of my Sienna Walk-in Bathtub from Best Buy Walk-In Bathrubs, has been a very pleasant experience. I was fortunate to speak with Donna Aust, initially, and the rest was very easy.

The tub was delivered and everything needed for the installation was included in the box. The directions were very easy to read and follow. The city inspector came to make sure the electrical work had been done correctly (which it had) and I was given clearance to begin using the bathtub.

My Sienna Walk-In tub has 30 air hydrotherapy jets. Therefore, my first bath was quite relaxing. I should have gotten this tub a long time ago. This has probed to be the BEST investment that I have made.

Thank you Donna Aust and Best Buy Walk-in Tubs for all of your help. Your products are truly fantastic!

Maxine Wyche
Texas City, TX

May 14, 2010

Donna -
I’ve been meaning to write to you for sometime now, but life seems so busy in retirement!! We have really enjoyed our tub, and it has made life so much more bearable for my wife to be able to sit down for normal showering.

E. Neff
Hopewell, VA

“Oh, I’m so glad your business is doing well!” I think these tubs should be marketed to everyone, not just persons who need a walk-in. You don’t have to fill it all the way to get a really wonderful soak--you can immerse yourself in the “deep end” -- and there’s nothing like a walk-in tub with scented bath salts after shoveling snow. Plus, YOURS are by far the handsomest of all the ones we looked at. We are so happy with it!

Thank you for the lunch date! We’ll definitely let you know if we’re ever in your area! It could happen--I have a sister in Austin, so you never know.”

Olivia M.

Merry Christmas,
We enjoy our new bathtub. Your son is a treasure he was very nice.

Eldon & Rose Bieles

Thank you so much for the “buttons”. I know I’ll really enjoy having them.

I love my tub. It has been a blessing to me and my family. So much peace of mind! I’ll be glad to tell anyone about it who calls. Hope you all have a wonderful holiday season.

Sincerely,
Charlie

Dear Donna and Ken,

I want to thank you so much for the debit card, but you didn’t have to do that. I feel like you all are family and that I have known you for a long time. Anytime I can help let me know. I hope you all have a Merry Christmas and a Happy New Year.

Love,
Nell Bigham

Best Buy,

Donna the men that put in the tub were very efficient and really knew their business. Everything is real nice and I’m sure will be appreciated by my dad.

George M.

Great job! We’ve never had such a smooth, easy “remodel” of anything, ever!

Thank you!

Gloria H.

Donna,

Tell your son I need a new rug in my living room because I have had so many people coming through to look at the tub! They just can’t get over how nice it looks. I let them sit in it-if they take their shoes off! They say how good it feels and how easy it is to get in and out. I enjoyed the two men that did the work. They were so nice I hated to see them finish.

I took your brochures to the doctor’s office. Now I can have a job! (just kidding). I think of you all every day.

Thanks,

Alline S.

Dad’s tub looks great! I’m so glad the hydrotherapy won’t affect dad’s cardio problem. I don’t think it’s a serious one, but we will know more May 10. Thank you for your help.

By the way, we have friends in Sherman that had checked into a walk in tub and thought the price was too much. So they decided to remodel their shower area. After they completed their remodel, they realized they had spent more than the cost of the walk in tub!!!! Now all they have is a shower, just a shower, not hydrotherapy and not safety. They had a seat built into their shower. I told her that was dangerous because my mom had fallen and hit her bench. I know they have regrets, but will live with their current shower situation. You may have heard something like this before, but in case you haven’t I wanted to share it with you.

Glenda W.

Lindsey,

Thank you very much. We will call to schedule delivery for Thursday. We are looking forward to enjoying our new tub.

I would just like to say, as the Director of Customer Servive for my employer, it has a pleasure working with you. You provide superior customer service. You are a great asset to Best Buy Tubs.

Janet

Dear Donna & Ken,

I wanted to tell you about how great my Best Buy Walk-In Bath Tub is and you are welcome to use this letter as a reference any time. I am in my 60's and my health has been deteriorating I am dizzy all the time. I am unable to stand up for any length of time. This walk in tub has been a blessing with the bars and seat I can now wash my hair and bathe in safety. If not for this God sent bath tub I probably would have broken my neck by now. This tub was definitely worth the money and has added value to my home.

Sincerely,
Eileen Devaney
Granbury, TX

View Eileen's Letter

We still love our tub. It's so wonderful to bathe in complete safety.

Jerry Randolph
Christmas 2008

December 9, 2008
Otisco, IN

We love our tub! We’ve changed our 60’s bathroom to this therapeutic, relaxing getaway. You all have been so nice to deal with. Thanks from us here in southern Indiana!

Carol & Maurice Dieterlen

September 22, 2008
Fort Myers Beach, FL

Great product and company. Thanks. Just love it.

Bob & Alice L.

September 11, 2008
Conroe, TX

Great tub! A picture may be worth a thousand words, but I've got a whole lot more than that to say!

Bobbye Conner

Brashaer, TX
8/7/2008

Finally got my tub installed! I thought I was going to have to fill it with a water hose and use it outside. Works great - I love it - No more fear of falling.

C. George

View Carolyn's Letter

Trent, TX
7/18/08

Dear Donna,

Thanks for sending my pillow. I know I'll enjoy it. I'd like to thank you, Ken, Mike, Shawn and Ryan for a job well done! The tub is wonderful! For the first time in a long time I've felt secure bathing. Not only is the bath great, the tub is beautiful too. You all have done yourselves proud, and made me a very happy person!

May God bless you all.

Sincerely,
Charlie Broadwell

If you are in my area - give me a call - I'd love to have you visit me. - CB

View Charlie's Letter

July 10, 2008

Dear Mr. & Mrs. Aust & Lindsey:

We are exceedingly pleased with our walk-in tub. It is so wonderful to again be able to take a bath in security and serenity. I've gone to one funeral of a 38+ year friend who died from a fall and another 38+ year friend fell, broke her back and is now paralyzed from the waist down. She lived in Houston and we attended a lot of events together. Before her fall she had had some physical problems and her daughter took her home with her to Cleveland, Ohio, where the fall occurred. I fear I won't be able to see her again alive. She is a part of the greatest generation that fought WW2 and won. She is such a remarkable person.

Your son Michael and helper Ryan did an excellent installation job. And, again, we are enjoying our tub so much.

Thank you so much and may God continue to bless you.

Sincerely,
Jerry L. Randolph CPS

View full letter here »

Donna:

We are really enjoying our new Best Buy Walk in Bath Tub. It was a pleasure having the installation crew in our home. They were all fine gentlemen and completed all tasks from removal of the old tub to installation of the new one and clean up in a professional manner.

Regards,

Bob Willey Consulting
ATTN: Robert W. Willey, P.E.
2201 89th St.
Lubbock, TX 79423-4325

Dear Mr. and Mrs. Aust,

I cannot begin to tell you how much enjoyment I am receiving from my walk-in tub. I prefer the tub bath to a shower, but it was getting almost impossible to get in and out of the tub. Besides being painful, especially to my knees, there was the danger of falling. I feel so much safer with the walk-in tub. So many friends and neighbors have been by to see it, or have expressed a desire to do so. It is the prettiest feature of the bathroom; enjoyable and safe.

Thank you,

Mary Alice A.
Pittsburg, TX

Ken and Donna,

I was pleasantly surprised when Ken drove his pickup into my driveway and unloaded a Best Buy Walk-In Tub. Of course, no water, but I wanted to sit down in the tub. It was just what I wanted. My knees have been out more than I have, but at 88 years of age, I manage.

The tub was delivered and the plumbing and fixtures were installed with no problems.

The hydrotherapy jets are a pleasure. Thanks for making my life so much better.

Sincerely,

Inez M.
Paradise, TX

Dear Ken and Donna,

Thank you both so much for all the efficient and attentive service you gave us. We were amazed at your willingness to go way beyond normal business practices by being personally attentive to all details.

You were God's answer to our prayers - and they are always answered way beyond our expectations! Now our prayer is that your company will thrive and grow beyond your expectations.

May you always be blessed!

Sincerely,

Nannette M.
Fort Worth, TX

Dear Best Buy Walk-In Tub,

The walk-in tub which was installed by your company has truly accomplished a safe and comfortable bathing experience for my husband and me. My husband has Alzheimer’s and needed a more secure way to bathe. Since he needs assistance from me during his bath this tub takes the stress off of my back. I suffer with Osteoporosis Osteoarthritis of the spine and need all the help I can get.

Thank you so much,

Diane
La Porte, TX

Dear Ken,

Thank you so much for my walk-in bath tub. It is just what the doctor ordered.

I absolutely love this tub it is totally relaxing and soothing. I could not ask for anything better. It is just what the doctor ordered.

Rebecca
Mesquite, TX

"... I had been having quite a bit of trouble bathing because of a recent health issue and I was becoming concerned that I might become a burden on my family. Installing a walk-in tub solved both problems for me. I can't thank you enough."

Best,

Angela B.
Houston, TX

"...what's so positive about this whole experience is that the folks at Best Buy come in, get to know you, your bathroom space, your specific needs. Then, they don't just sell you a tub, collect your money and leave. They clean out the old tub, tile and accessories and install the new tub, trim it out, and show us how to get the most out of it.

One phone call, one point of contact. The peace of mind that provides is just...you just can't put a value on it!"

Jim G.
Little Rock, AR

"...I told a few of my friends at church that I had a walk-in bath tub installed in my home. I also told them that it has made a huge difference in my life and I don't regret a single penny I paid for it. In fact, the only regret I have is that I didn't hear of it sooner in life."

Stella C.
Sherman, TX

"...I was worried that I would have to knock out a wall or something, or that it would take a great deal of extra expense to prepare my home to receive the tub. But the installation was so easy and it fit right where the old one was."

Henry O.
Comanche, TX

I received my tubs this morning I opened it and it is beautiful.

Thanks God Bless

L. Olafson
South Dakota

I love my walk in bath tub, it has help so many of my aches and pains, after just my first bath I felt relief in my legs. I wanted to let you know that you are welcome to use me as a reference anytime. I also have no problem with you bringing potential customers to my home to see my installed tub. Thank you so much.

Nell B.
DeCordova Bend, Granbury TX

Ms. Bucy is thrilled beyond words. I have great praise for the installers.

They were patient, neat, kind, and respectful of Ms.Bucy and her house. We could not have asked for a better installation team for this project. The tub is fabulous and a real spirit lifter for Ethelene. Thank you so much,

J. Jackson
Hilshire Village, TX

I love my new tub from Best Buy, thank you so much.

Mary S.
Arlington, TX

Hi Donna,
Thank you so much, we really love the tub.

Lillian U.
West, TX